Return & exchange

Shipping & Payment

We ship through registered and trusted courier partners for orders within India as well as overseas. For shipping timelines, please refer to the product descriptions page for each product.

*Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.

*For sale related policies, please refer to our Sale T&C's

**On all domestic or international orders, shipping rates will be directly communicated to the customer by the Heritage Box team.

DOMESTIC SHIPPING:

  • We offer free shipping for all domestic orders above INR 3,000.
  • For orders under INR 3,000, shipping and handling rates vary based on the product size and volume, the packaging required and the shipping destination. The final shipping and handling charges can be seen at checkout after providing the shipping address.
  • The deliveries are dispatched to the shipping address recorded at checkout.
  • All orders are processed from our warehouse in Tardeo, Mumbai.
  • Free shipping does not apply to furniture and chandeliers

INTERNATIONAL SHIPPING:

  • We offer free shipping for all international orders above INR 15,000.
  • Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
  • The deliveries are dispatched to the shipping address recorded at checkout.
  • Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported.
  • Customers to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained. You may refer to our Return & Exchange Policy for more details.
  • All orders are processed from our warehouse in Mumbai, Maharashtra, India

TRACKING AND DELIVERY:

  • Post shipping, the details of tracking number and information of the shipping agency will be shared via email/message.
  • Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.
  • In case of failure to deliver due to incorrect details, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.


MODES OF PAYMENT:

  • For Domestic orders, we accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks as well as recognized Wallet & UPI options.
  • For all International transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) as well as payments vide PayPal and PayU (third party payment gateways).
  • American Express credit cards may not be accepted for some transactions, due to some technical issue with our payment partners. However, American Express card transactions can be routed through PayPal accounts.
  • Please Note: As per RBI regulations in India, all credit and debit cards issued in Indian Territory cannot be used for transactions in international currency by default unless overridden by the card holder explicitly with the bank.