FAQ

All

Q: “What makes Heritage Box perfumes unique?”

Our perfumes are crafted using premium ingredients & proudly made in India, ensuring exceptional quality with fair price. We also take pride in our commitment to traditional practices, sustainability and cruelty-free practices.

Q: “Are your perfumes suitable for men, women, or both?”

We offer a diverse range of perfumes suitable for everyone, with options specifically designed for men, women, and unisex fragrances that appeal to all genders.

Q: “How can I choose the right fragrance for myself or as a gift?”

Our website provides detailed descriptions of each fragrance, including the notes and intended mood.

Q: “Are your perfumes suitable for sensitive skin?”

Yes, our perfumes are formulated to be gentle on the skin. However, we  recommend doing a patch test before regular use, especially if you have sensitive skin or allergies.

Q: “Are your perfumes available internationally?”

Yes, we ship internationally to many countries. During checkout, you can select your preferred shipping destination, and shipping fees will be calculated accordingly.

Q: “How can I stay updated on new releases and promotions?”

Subscribe to our newsletter or follow us on social media HERITAGE BOX INDIA(Facebook, Instagram, Twitter) to receive updates on new perfume releases, special promotions, and exclusive offers.

Q: “I have a question that is not listed here. How can I contact you?”

Feel free to reach out to our customer service team via email at Hello@heritageboxindia.com or by phone at 9833023299. We're here to assist you with any inquiries or assistance you may need.

Q: “What is your return policy?"

We want you to be completely satisfied with your purchase. Please refer to our Returns page for detailed information on our policy and procedures

Unable to find satisfactory answers ? Contact Support

Privacy Policy At Heritage Box, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs. This Privacy Policy describes how Heritage Box manages personal information and respects your privacy. This policy may be amended from time to time. Collection Of Personal Information: As a visitor to the Site, you can engage in many activities without providing any Personal Information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. However, when you register to use a Heritage Box and order products as a Heritage Box customer, in order to provide the services to you, we may collect your contact information such as your name, phone numbers, address and email address as well as profile information, including your password, details about your purchases and details about your interactions with us. Updating Your Personal Information: You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, "My Profile", where you can view and make changes to most of your Personal Information immediately. For security purposes, certain Personal Information can only be changed by contacting support. We will respond to your request promptly within a reasonable time. How Your Personal Information Is Used: Heritage Box collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy. Heritage Box May Use This Information To - Process your financial transactions; Service your order. Respond to customer service requests, questions and concerns. Administer your account. Send you the requested product or service information. Keep you informed about special offers and services of and selected third parties. Administer promotions and notify you of important events. Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service. Meet our research and product/service development needs and to improve our Site, services and offerings. Customize your experience, including targeting our services and offerings to you. In certain situations, Heritage Box may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served on Heritage Box), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance. How Do I Update My Account Information? It is quick and easy to update your account information. Simply log in to My Account and proceed to 'Account Information. Please note that we do not store your credit/debit card information in your personal profile. Information Sharing With Service Providers: Heritage Box uses one or more outside payment processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose. We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for Fabindia. We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services. Data Retention: We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at support@HeritageBox.com. We will respond to your request within reasonable time. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Unsubscribe/Opt-Out: You may opt out of receiving Heritage Box email updates, newsletters and/or partner emails by clicking on the "My Profile" link on the website and making the appropriate selections. The choice to opt out of such communications is also generally available during the sign-up process. Heritage Box will still contact you when there are changes to the Terms of Service or Submitter Terms of Service, as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, order related notifications and emails automatically triggered by actions you took on the Site. Generally, you may not opt-out of these communications, which are not promotional in nature. Protection Of Your Personal Information: The Personal Information that you provide in connection with the use of the Site is protected in several ways. It resides on secure servers that only selected Heritage Box personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to Heritage Box. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security. If you have any questions, doubts or confusion in regard to any of the terms set out here in the privacy policy, please seek clarifications from us through email (support@Heritage Box.com). We will get back to you within reasonable time.